Frequently Asked Questions

Yes — World Cup Hub operates under a Curacao eGaming licence, which is one of the most widely recognised regulatory bodies for online gambling platforms. The licence requires us to comply with strict fairness standards, anti-money-laundering (AML) protocols, and player-protection measures. You can verify our licence number at the bottom of any page on the site.

The welcome bonus at World Cup Hub comes with a 30x playthrough requirement that must be met before any winnings can be withdrawn. The wagering applies only to the bonus amount, not your initial deposit, and you have 30 days from the date of claim to complete it. Different game types contribute differently — slots typically count 100%, while table games may contribute 10% or less.

World Cup Hub accepts Visa and Mastercard credit and debit cards, Skrill, Neteller, ecoPayz, and direct bank transfer. Cryptocurrency deposits (BTC, ETH, USDT) are also supported with no minimum amount required. Withdrawals to e-wallets process within 24 hours, while card and bank transfers typically take 3–5 business days to clear.

If a World Cup match is postponed before kickoff and rescheduled within the same tournament window, bets remain valid and are settled based on the official result. If the match is abandoned without a result and not completed within the specified timeframe, bets are typically voided and stakes returned. World Cup Hub's rules state that matches must be completed within 36 hours of the original start time for bets to stand.

World Cup Hub provides a suite of responsible gambling tools including deposit limits, loss limits, session time reminders, and self-exclusion options ranging from 24 hours to permanent exclusion. You can access these from the 'Responsible Gaming' section in your account settings. Limits take effect immediately, and self-exclusion automatically locks your account across all devices.

World Cup Hub requires identity verification (KYC) before your first withdrawal. You'll need to upload a government-issued photo ID (passport or driver's licence) and proof of address (utility bill or bank statement dated within the last three months). The verification team typically reviews documents within 24–48 hours, after which you can withdraw without restrictions.